Are you able to send your products to my country?
How much I have to pay for transport?
As soon as your payment will be credited on our account, we can process your order. Please keep on mind that international SEPA bank transfer lasts for 1-2 workdays!!!I have paid with my credit card. When will my order be sent off?
If was your credit card transfer successful, your package will be send as soon as possible (usually within 2-3 workdays). In case of some bigger delay we will contact you immediately.Can you send my order as C. O. D. (cash on delivery / per Nachnahme) ?
Yes, however this payment option is available only for customers from Germany and after age verification with copy of ID card or some other document.How long does it take from paying to receiving the order?
If all ordered products are available, your order will be send within 2-3 WORKDAYS (in November and December usually within one week). The duration of the transport is different – in the space of 2-8 WORKDAYS depending on the weight of the consignment and the final destination.Are your products legal in my country?
We cannot check the legal status of a product in every single country. It is your responsibility to check the legal status of a product.We cannot provide you with any information about how strict the customs of your country are. The laws and rules change quickly and we cannot keep the website up to date regarding this subject.
What does the packet look like ? Can anybody find out what the content of the packet is?
The package is in a standard neutral cardboard and the sender is a neutral person. Used boxes are absolutely discreet. You will find NO logos, www-addresses, etc. At the same time, the whole package is packed into a special foil which protects the content from damage and pilferage during transportation.
I am a trader and I am interested in cooperation with you. Could we strike a bargain?
Of course! Email your vision to us, what you are interested in and we will prepare an individual offer with special prices only for you. If you have applicable VAT number, we can sell you all products without 21% TAX